Genova Med Carrier Privacy Policy

1. Introduction

Welcome to Genova Med Carrier. We are a specialized medical courier service dedicated to the safe, timely, and compliant transportation of medical specimens, supplies, and documents. Protecting the privacy and security of the information we collect, including Protected Health Information (PHI) as defined by HIPAA, is our highest priority. This Privacy Policy describes how we collect, use, disclose, and protect your information in the course of providing our services. 

2. Scope & Compliance

This policy applies to all information collected through our website, communications, and services. As a business associate to healthcare providers, we adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal regulations governing medical information and logistics. We enter into Business Associate Agreements (BAAs) with our clients as required. 

3. Information We Collect

  • Information You Provide: Business contact information (name, title, email, phone, facility name), details related to service requests, and any information contained in the shipments you entrust to us. 
  • Information from Healthcare Clients: This includes PHI necessary for logistics, such as pick-up/delivery details, tracking numbers, and specimen identifiers, all handled under strict BAAs. 
  • Automatically Collected Information: When you visit our website, we may collect non-personal data like IP address, browser type, and pages viewed to improve our site. 

4. How We Use Your Information

  • We use collected information solely for legitimate business purposes: 

    • To provide, schedule, and manage medical courier services. 
    • To communicate regarding shipments, service updates, or inquiries. 
    • For billing and administrative purposes. 
    • To improve our website and services. 
    • To comply with legal obligations and regulatory requirements. 

5. How We Protect Your Information

We implement robust administrative, technical, and physical safeguards designed to protect all information, especially PHI, from unauthorized access, disclosure, alteration, or destruction. These include secure data storage, encrypted communications, access controls, and comprehensive employee training on confidentiality and HIPAA compliance. 

6. Information Sharing and Disclosure

We do not sell your data. We share information only as necessary: 

  • With authorized personnel within Genova Med Carrier on a need-to-know basis. 
  • With third-party service providers (e.g., cloud storage, dispatch software) bound by strict confidentiality and data protection agreements. 
  • As required by law, regulation, or legal process. 
  • With the intended recipient healthcare facility as part of the delivery process. 

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as access, correction, or deletion. To exercise these rights, contact us using the information below. Please note that our handling of PHI is governed by HIPAA and our BAAs. 

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a revised effective date. 

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: 
Genova Med Carrier 

Attn: Gini Mohammed, Founder 

Business Address or PO Box: 

Email:  

Phone: